Passengers vent their rage
P Nataraj, who was due to fly from Chennai to Kochi early morning on December 4 by Flight 6E-534, shared the communication he received.
“After sending me a message that my flight was cancelled, I was told that I could instead be accomodated on a flight taking off at 9:20pm the next night (December 5). I was left with no option but to cancel my trip.”
Passengers like Ashish K Singh took to twitter.
Singh posted about his delayed flight from Mumbai to Ahmedabad 6E 534 on X. “Stranded for 1-2 hours. Passengers deserve better. This is not just a delay. Passengers are left struggling, including senior citizens and families.”
Another flyer Satish said, “Indian Railways takes around eight hours from Tirupati to Hyderabad. The great Indigo takes five hours from Tirupati to Hyderabad.”
N Pradeep from Hyderabad posed, “Indigo, experienced your gate changing circus and flight delays for over four hours with no responsible staff in Hyderabad … SHUT DOWN your pathetic service.”
In a statement, Indigo said, “We acknowledge that IndiGo’s operations have been significantly disrupted across the network for the past two days, and we sincerely apologize to our customers for the inconvenience caused.”
The airlines attributed the disruption to “a multitude of unforeseen operational challenges including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system and the implementation of updated crew rostering rules.”
To contain the disruption and restore stability, Indigo claimed to have initiated calibrated adjustments to their schedules.
“These measures will remain in place for the next 48 hours and will allow us to normalise our operations and progressively recover our punctuality across the network,” it said.
